During a Home Check, our field representative performs a non-invasive, visual living-condition check for everyday home and social barriers such as fall hazards, stairs without railings, food scarcity, or lack of working utilities, cooling, or refrigeration. We do not perform clinical evaluations or physical exams; instead, we flag environmental risks early so the health plan’s care team can step in before an avoidable emergency room visit happens.

Health plans routinely lose contact with 25% to 35% of their enrolled members due to disconnected phone numbers, frequent moves, or unreturned mail. Through Roster Outreach, our local field teams knock on doors across assigned territories to locate hard-to-reach members in person, verify their current status, and bring them back into active communication with their health plan.

When phone dialers and mailings fail, our representatives visit the member’s address in person with GPS-verified check-ins to confirm physical residency and update working phone numbers, preferred contact times, and household details. Every visit—whether completed at the door or logged as an verified address update—is time-stamped and returned to the plan in a clean report.

Members frequently abandon maintenance prescriptions simply because they lack a dependable ride to the pharmacy counter or struggle with pickup coordination. Our Pharmacy Access service helps close medication adherence gaps by coordinating timely prescription pickups and providing reliable rides to and from the local pharmacy.

Whenever our field representative connects with a member at home, we don't leave the follow-up to chance. Using a secure tablet, our representative can initiate a live video or voice warm handoff (Member Navigation) directly to the health plan’s care manager right from the front porch or living room, and help the member schedule overdue primary care or preventive doctor visits on the spot.