UNABLE-TO-CONTACT (UTC) ROSTER RECOVERY
Roster Outreach: Unreachable Member Recovery
In-person canvassing for unreachable members when phone numbers disconnect and mail comes back undeliverable. Our Outreach Specialists knock on doors across your service counties to locate hard-to-find enrollees, update working contact records, and protect plan retention.
EXPERIENCE IT YOURSELF FOR FREE
Meeting Families Where Needs Begin: Closed-Loop In-Home Assessments
Whole-person care extends far beyond clinical walls. When field coordinators meet Members directly in their living spaces, routine conversations uncover critical household barriers—from unstable housing conditions to fragmented childcare and utility disruptions. By blending empathetic, face-to-face dialogue with real-time administrative capture, our platform converts complex social challenges into immediate, coordinated community support.
circYoulation | Health : Pulse
Verified Data. Captured at the Doorstep.
Pulse is our proprietary tablet platform designed to capture accurate, verified field data directly at the doorstep. By connecting frontline operations with real-time information, Pulse helps ensure that every interaction is documented, validated, and accessible when it matters most.
Built for field-driven operations, Pulse provides a reliable way to collect critical information where the work happens—at the point of service. This creates greater visibility, strengthens data accuracy, and supports better-informed decisions across the organization.
Key Benefits
Doorstep Data Capture — Collect information directly in the field at the point of service.
Verified Field Information — Capture and document data through a standardized, reliable process.
Real-Time Visibility — Give teams access to field information when they need it.
Operational Accuracy — Reduce gaps between field activity and recorded information.
Proprietary Technology — A purpose-built platform designed around the needs of our operations.
circYoulation | Health : Rx Bridge
Connecting Patients to Their Prescriptions.
Rx Bridge is a pharmacy access support service designed to help reduce the friction patients may experience when getting their prescriptions. By supporting pharmacy access and coordinating transportation, Rx Bridge helps make prescription pickup more accessible and reliable.
The service helps bridge the gap between prescription readiness and successful pickup, addressing transportation-related barriers that can prevent individuals from obtaining their medications.
Key Benefits
Pharmacy Access Support — Help individuals navigate barriers that may prevent successful prescription pickup.
Ride Scheduling — Coordinate transportation support to help individuals reach their pharmacy.
Pickup Friction Reduction — Address common access challenges that can delay or prevent prescription collection.
Reliable Coordination — Connect pharmacy access needs with transportation support.
Improved Access — Help make the journey from prescription to pickup more seamless.
circYoulation | Health : Care Check
Identifying Barriers. Supporting Better Care.
Care Check is our standardized non-clinical intake process designed to identify and flag potential barriers that may affect an individual’s ability to access and receive care at home.
By capturing key information about the home environment and Social Determinants of Health (SDOH), Care Check helps surface non-clinical challenges that may impact transportation, safety, access, and overall care coordination.
Key Benefits
Standardized Intake — Consistently capture essential non-clinical information during the intake process.
Home Environment Awareness — Identify potential hazards or barriers within the home that may affect care access.
SDOH Flagging — Surface social and environmental factors that may create challenges for individuals receiving care.
Early Identification — Help teams recognize potential barriers before they become larger operational challenges.
Better Coordination — Provide relevant field information that can support informed care coordination and service delivery.
circYoulation | Health : Care Connect
Reconnecting Members to the Care They Need.
Care Connect is a doorstep coordination service designed to help reconnect disengaged members with their health plan’s care management teams. By bringing coordination directly to the member, Care Connect helps reduce communication gaps and create a stronger connection between members and the support available to them.
The service helps identify and engage members who may have become disconnected from their care plans, creating an opportunity to reconnect them with the appropriate plan care managers.
Key Benefits
Doorstep Engagement — Connect with members directly where they live.
Member Reconnection — Help re-engage members who have become disconnected from their care management support.
Care Manager Linkage — Facilitate connections between members and their health plan care managers.
Engagement Support — Help reduce communication and access barriers that can prevent ongoing care coordination.
Continuity of Support — Create a smoother path back to the care management resources available to members.
circYoulation | Health : Direct
Closing Communication Gaps at the Doorstep.
Direct is a GPS-audited doorstep contact service designed to provide real-time visibility and accountability during member outreach. By verifying threshold-level contact through location-based auditing, Direct helps ensure that field interactions are accurately documented and connected to the right operational workflow.
The service creates a reliable link between what happens in the field and what teams need to know in real time—helping reduce communication gaps and improve confidence in outreach activity.
Key Benefits
GPS-Audited Contact — Verify field contact through location-based auditing.
Real-Time Visibility — Provide timely updates on doorstep outreach activity.
Threshold Contact Verification — Establish a consistent standard for documenting qualifying field interactions.
Communication Continuity — Help close gaps between field teams and operational stakeholders.
Greater Accountability — Create a clear, verifiable record of outreach activity.
SOLVING DEAD-END CONTACT LISTS
The High Cost of Disconnected Numbers and Returned Mail.
Prepaid mobile numbers change every month, and apartment mail quickly piles up marked "Return to Sender." When thousands of members sit on your Unable-to-Contact (UTC) list, your health plan cannot reach them for annual Medicaid renewals or preventive programs - leading to avoidable disenrollment and lost monthly capitation revenue.
TERRITORY-ROUTED CANVASSING
Organized Neighborhood Routes That Reclaim Lost Lists.
Calling the same dead phone numbers week after week wastes valuable staff time without moving the needle. circYoulation groups your unreachable addresses into high-density county routes so our Outreach Specialists can canvass neighborhoods systematically - locating members at home and capturing a working mobile number on the spot.
Keeping Member Databases Accurate and Active.
Roster Outreach turns cold, outdated enrollment files back into reachable member accounts. When an Outreach Specialist locates a member at their residence, they verify the member's current phone number, collect a backup family contact, and hand-deliver reminders for upcoming Medicaid redetermination deadlines.
To protect both your health plan and our underwriting boundaries, our Outreach Specialists never act as insurance brokers or clinical staff. We never sell policies, advise on benefit selection, or conduct health interviews - we strictly verify demographic contact records and deliver plan-approved administrative notices.
Key Benefits
UTC List Resolution
Description: Locate members with disconnected phone lines and undeliverable mailing addresses across urban and rural counties.
Verified Contact Updates
Confirm working mobile numbers, email addresses, and secondary emergency contacts directly at the front door.
Medicaid Renewal Reminders
Hand-deliver state redetermination notices so eligible members do not lose coverage over missed paperwork.
Clustered County Routing
Group hundreds of assigned addresses into smart geographic zones to maximize doorstep completions every day.
This platform has completely transformed how we manage our marketing campaigns. The ease of use and powerful features have made a significant impact on our ROI.
The automation capabilities are incredible. We've saved countless hours and improved our customer engagement significantly.
The analytics and reporting features give us insights we never had before. Our conversion rates have improved by 40%.
Sitting on thousands of unreachable member records?
Bring Your Unreachable Roster Back Into Reach.
Stop wasting call-center hours dialing disconnected lines. Connect with circYoulation to launch Roster Outreach across your counties and turn dead-end contact lists into active, reachable members.
Healthcare Logistics
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PARTNERS & CAREERS
POLICIES & GOVERNANCE
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NETWORK & ENGAGEMENT
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NETWORK & ENGAGEMENT
© 2018 – 2026 circYoulation. All Rights Reserved. circYoulation™ is a proprietary trademark.
Non-emergency medical transportation (NEMT) and non-clinical healthcare logistics services are provided through licensed, independent regional operating affiliates. circYoulation coordinates field-based care enablement, member engagement, and specialized mobility logistics for health plans, care networks, and provider partners. circYoulation and its operating entities do not provide direct medical diagnosis, clinical treatment, skilled nursing, or emergency medical services. If you are experiencing a medical emergency, please call 911 immediately.
Copyright © 2026. circYoulation. All Rights Reserved.
circYoulation coordinates field-based care enablement, member engagement, and specialized mobility logistics through independently operated subsidiary networks. circYoulation and its operating entities do not provide direct medical diagnosis, clinical treatment, skilled nursing, or emergency medical care.
Copyright © 2026. circYoulation. All Rights Reserved.
circYoulation coordinates field-based care enablement, member engagement, and specialized mobility logistics through independently operated subsidiary networks. circYoulation and its operating entities do not provide direct medical diagnosis, clinical treatment, skilled nursing, or emergency medical care.
© 2026 circYoulation. All rights reserved.